Policies
Firmin Transport Planning Ltd Client Privacy Notice
This privacy notice tells you what to expect us to do with your personal information. This privacy policy applies to our use
of any and all data collected by us or provided by you in relation to your use of the website.
Firmin Transport Planning may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Contact details
Firmin Transport Planning Ltd is a limited company registered in England and Wales: 16060468 VAT No: 480296084
Address: 21 Old Chapel Drive, Stanway, COLCHESTER, CO3 0AE, GB
Email: info@firmintransportplanning.co.uk
What information we collect, use, and why
We may collect or use the following Data from you for the operation of client or customer accounts; information updates or marketing purposes; or dealing with queries or complaints:
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Names and contact details
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Addresses
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
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Publicly available sources
How long we keep information
We will retain any data you submit to us on this website for 12 months. If you become our client the data we require to provide a professional service to you is retained throughout the period of the relationship but will be deleted seven years after the end of the business relationship unless we are asked to retain it for a longer period by our clients.
Where required under a client relationship we share personal information with
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Professional or legal advisors
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Regulatory authorities
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Organisations we’re legally obliged to share personal information with
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Suppliers and service providers
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Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
1 December 2024
Cookie Policy
This website may place and access certain Cookies on your computer. We use Cookies to improve your experience of using the website and to improve our range of services.
Before the website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the website may not function fully or as intended.
This website may place the following Cookies:
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Strictly necessary cookies: these are cookies that are required for the operation of our website.
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Analytical/performance cookies: they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not
limited to, personalisation settings. It is recommended that you ensure that your internet browser is up-to-date and that you
consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Last updated
1 December 2024
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Firmin Transport Planning Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Firmin Transport Planning Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Firmin Transport Planning Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.